Booking policy
Booking & cancellation policy
Short and fair. Effective November 2026.
Booking and payment
- Sessions are booked by the hour and paid in full when you book. Your booking is confirmed once the payment goes through.
- Payments are processed securely by Stripe; we never see or store your card number.
- All times are Austin (Central) time. You get a confirmation email with a calendar invite.
- Up to 3 people in the studio, host and guest included. The rest of your team can watch a private livestream from our patio.
If you cancel
| When you cancel | Refund |
|---|---|
| More than 48 hours before your session | 100% |
| 48 to 24 hours before | 50% |
| Less than 24 hours before, or no-show | 25% |
Cancel anytime from your account (sign in with the email you booked with); it shows the exact refund before you confirm. Refunds go back to the card you paid with and usually appear within 5–10 business days.
Changing the time
Need a different time? Email us at hello@512cast.com and we’ll move it if the studio is free.
If we cancel
If we ever have to cancel your session, you get a full refund, or a new time if you prefer.
Text reminders
- 512cast booking reminders, sent by Tip Assistive Technologies LLC: if you tick “Text me a reminder” when you book, we send one text about 2 hours before your session to the phone number you enter at checkout. One message per booking.
- Message and data rates may apply. Texting is optional and not a condition of booking.
- Reply STOP to stop the texts, HELP for help, or write to hello@512cast.com.
- Carriers are not liable for delayed or undelivered messages.
- We never share your number for marketing. See our privacy policy.
Questions
Write to hello@512cast.com. We’re two people and we answer ourselves.